Last updated: October 2025

Karhu Health (“we”, “us”, or “our”) operates this website to provide information about our physiotherapy and Pilates services and to allow clients to make enquiries, register for classes, and book and pay for appointments online.

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

1. What type of information do we collect?
We receive, collect, and store any information you enter on our website or provide to us in other ways. This may include:

• Personal information such as your name, email address, phone number, and postal address.

• Health information provided on pre-assessment or registration forms.

• Payment details (including billing address and limited card details handled securely via Wix Payments).

• Communication details, including messages, feedback, or form submissions.

• Technical data such as your IP address, browser type, and page interactions (collected automatically via cookies or analytics tools).

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2. How do we collect information?
We collect personal information in the following ways:

• When you complete a contact form or booking form through our website.

• When you make an online payment or booking via Wix Bookings or Wix Payments.

• When you subscribe to updates, newsletters, or request further information.

• Automatically, through cookies and analytics tools that help us understand how visitors use our site.

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Your personal information is used only for the specific purposes described below.

3. Why do we collect such personal information?
We collect and process personal and non-personal information in order to:

• Provide, manage, and operate our physiotherapy and Pilates services.

• Manage client accounts, bookings, and payments.

• Communicate with you about appointments, updates, and service information.

• Respond to enquiries and provide customer support.

• Comply with applicable laws and regulations (for example, maintaining treatment records required by professional standards).

• Send occasional updates or service-related information (only where you have given consent).

• Improve our services and website experience through anonymous usage data.

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4. How do we store, use, share and disclose your information?
Our company is hosted on the Wix.com platform. Wix provides us with the online platform that allows us to offer and manage our services.
Your data may be stored through Wix.com’s secure data storage, databases, and general Wix applications. Wix stores your data on secure servers behind a firewall.

All direct payment gateways offered by Wix and used by Karhu Health comply with PCI-DSS standards managed by the PCI Security Standards Council (a joint effort of brands like Visa, MasterCard, American Express and Discover). These standards ensure the secure handling of credit card information by Wix Payments and its service providers. Karhu Health does not directly store or process your payment card details

We do not sell, trade, or rent personal information to third parties. We may disclose information if required by law or to protect our legal rights.

 

5. How do we communicate with you?

We may contact you to:

• Confirm or update appointments and bookings.

• Respond to your questions or feedback.

• Send updates about our services or schedule changes.

• Share marketing or promotional messages (only if you have opted in).

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We may contact you via email, phone, text message, or postal mail.

You can opt out of marketing communications at any time by emailing us at saara@karhuhealth.co.uk or clicking 'unsubscribe' at the bottom of marketing communications.

 

6. How do we use cookies and other tracking tools?

Our website uses cookies to help us understand how visitors interact with our site and to improve your browsing experience.
Cookies are small data files stored on your device. Some cookies are essential for the site to function properly (e.g. enabling bookings and payments), while others are used for analytics purposes through services like Google Analytics.
Third-party apps or tools (such as Wix Analytics or Google Analytics) may also use cookies or other tracking technologies. These providers have their own privacy policies governing how they collect and store data.
You can manage or disable cookies through your browser settings.

7. How can you withdraw your consent?
If you no longer want us to process your data, please contact us at:
saara@karhuhealth.co.uk
Karhu Health, Latimer Studio, West Kington, Wiltshire, United Kingdom, SN14 7JQ

You may also request to access, correct, amend, or delete any personal information we hold about you.

8. Privacy policy updates
We reserve the right to modify this privacy policy at any time. Updates and clarifications will take effect immediately upon posting on the website.
If significant changes are made, we will notify you here that it has been updated.

9. Questions and contact information
If you would like to:

• Access, correct, amend, or delete any personal information we have about you,

• Register a complaint, or

• Receive more information about our privacy practices,

Please contact us at:
saara@karhuhealth.co.uk

Karhu Health, Latimer Stuido, West Kington, Wiltshire, United Kingdom, SN14 7JQ