Last updated: October 2025

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Welcome to Karhu Health. These Terms & Conditions outline the rules and responsibilities that apply when you book or attend physiotherapy or Pilates sessions with us, either in person or online.

By using our website, making a booking, or purchasing a service, you agree to these terms.

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1. About Karhu Health​

Karhu Health provides physiotherapy and Pilates services operated by Saara Sharman, Chartered Physiotherapist (HCPC registered, MCSP), with some Pilates classes led by other qualified physiotherapists under her direction.
Our services are delivered at multiple locations in the Cotswolds area and through online booking managed via Wix.com.

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2. Services

We offer:

• Physiotherapy assessments and treatments

• 1:1 Pilates sessions

• Group Pilates classes​

All services are subject to availability. We reserve the right to make reasonable changes to class times, locations, or instructors.

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3. Bookings and Payments

• Bookings can be made online through our website or by direct contact.

• Payment is required at the time of booking unless otherwise arranged.

• Payments are processed securely via Wix Payments, which adheres to PCI-DSS standards.

• You will receive a confirmation email once your booking has been completed

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4. Cancellations and Refunds

We understand that plans change. Our policy is as follows:

• Cancellations made at least 24 hours in advance of your appointment or class will receive a full refund or credit.

• Cancellations made within 24 hours or failure to attend may result in the full session fee being charged.

• If we need to cancel a session, you will be offered an alternative date or a full refund.

Please contact us at info@karhuhealth.co.uk to reschedule or cancel your booking.

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5. Health and Safety

• By booking a session, you confirm that you have completed and submitted any required health questionnaire or pre-assessment form honestly and to the best of your knowledge.

• You agree to inform us of any relevant medical conditions, changes to your health, or new injuries prior to participating in sessions.

• Our physiotherapy and Pilates sessions are designed to be safe and beneficial; however, participation is at your own risk.

• Karhu Health and its instructors accept no responsibility for any injury, loss, or damage resulting from failure to follow guidance or disclose relevant information.

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6. Online and In-Person Classes

• Please ensure you have adequate space, equipment, and internet connection for online sessions.

• For your safety, it is your responsibility to follow instructions carefully and stop immediately if you feel pain or discomfort.

• Class content and materials are provided for your personal use and may not be shared or reproduced without permission.

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7. Intellectual Property

All content on this website, including text, images, logos, and class materials, is the property of Karhu Health and may not be reproduced or distributed without written consent.

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8. Liability

While every effort is made to ensure the safety and accuracy of our services:

• Karhu Health shall not be liable for any indirect or consequential loss or damage.

• Physiotherapy advice and exercise guidance are based on professional judgment at the time of your session, but outcomes cannot be guaranteed.

• Nothing in these terms limits our liability for death or personal injury resulting from negligence.

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9. Privacy

We take your privacy seriously. Please refer to our Privacy Policy for details on how we handle your personal data and health information.

10. Changes to Terms

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We may update these Terms & Conditions from time to time. Changes will take effect immediately upon posting on our website. The “last updated” date at the top of this page will indicate the latest version.